Arriving at your destination only to find that your bags have not accompanied you on your trip is one of the most irritating aspects of air travel. Now, the European Union has formed a new body which will order airlines to pay compensation to travellers when their luggage fails to arrive…
I remember a holiday that I had been looking forward to for months being tainted when I spent the entire fortnight wearing bad T-shirts hastily purchased in a tourist shop.
Yes, I was one of the victims of the ‘I’m here, but my luggage isn’t’ travel curse and spent the whole trip in possession of a set of golf clubs (not mine, I hasten to add) and no lovingly packed suitcase.
I never saw that suitcase again…
Now, the European Union (EU) is planning to set up a new body to take the sting out of holidaying sans luggage. The new regulations would mean that passengers would no longer have to sue airlines who refuse to pay out for their missing stuff.
This new body has been in the pipeline since 2007, when it was revealed that 42 million bags failed to arrive at the same time as their owners.
The EU immediately launched an investigation into the problem to see why it was growing year on year. Britain’s Air Transport Users’ Council has indicated that the number of mishandled bags could be as high as a whopping 70 million by 2019.
The EU’s Transport Commissioner, Antonio Tajani, says ‘strong political intervention’ would be necessary if these numbers are true.
The EU hopes that these latest proposals will give passengers more rights when their baggage is lost or badly delayed. EU rules already allow compensation to be claimed by passengers who are denied boarding and those who have suffered cancellations or long delays to their flights.
The Air Transport Users’ Council, the consumer watchdog, has long complained that passengers are being short changed by airlines when they sought compensation for lost or missing luggage - some travellers being offered a pathetic per cent of the true value of their lost bags.
Luggage-tracking devices have been introduced by some companies including i-Trak, ImHonest.com and Trace Me, to try and crack down on the lost luggage phenomenon.
Customers order labels online and attach them to their bags. If the bag gets lost, the tags are printed with instructions for finders to call a toll-free number or file an alert online. The service then contacts the owner, who then pays to have the bag shipped home. ImHonest.com is the only one that rewards the finder - they get two packs of tracking stickers to use on their own luggage. So getting off your flight and awaiting your luggage arrival in Tenerife in the future may not be quite so traumatic!





